Frequently Asked Questions

Orders

How can I cancel my order?

You can cancel your order within 12 hours. After 12 hours, we cannot guarantee that the order can be canceled. If any questions, please send an email to service@pawever.ai

How to change address?

If you want to change address, please send the order number, phone number, and new address to our email: service@pawever.ai

Once the order has shipped, the address can’t change.

Shipping

How can I get a tracking number?

All orders will attach a tracking number once shipped. You will receive an email (if you have left your email address).

If you have any questions, please send an email to service@pawever.ai

Our customer service staff will reply to you within 24 hours.

How to change address?

If your want to change address, please send the order number, phone number, and new address to our email: service@pawever.ai

Once the order has shipped, the address can’t change.